Need help with HomeLands? Send us a message, or find the answers to the questions we are asked most often below.
Contact us
You can also email [email protected] from the email address on your account. We aim to respond within 2 business days. Please include screenshots and the listing or booking involved where relevant, as it helps us resolve things faster.
Common questions
Messaging an agent
Tap Message the agent on any listing. Chatting is free. Numbers, emails and links stay hidden until you both agree to exchange numbers, and buyers need to be members to do that. Block or report a chat from its menu. We store chat messages, and our team may review a conversation that is reported to us.
Membership
A one-off payment of ₦5,000 that lets you exchange numbers with agents and book viewings for free. It isn't refundable, except where it was charged in error or where the law requires a refund. Join from your profile.
Booking a viewing
Open a listing, tap Book a viewing, choose a time the agent has made available and how you would like to see the property: in person, on a video call in HomeLands, on a WhatsApp video call, by phone or on Google Meet. Viewings are free for members. Once the agent accepts, you get their number.
Listing a property
From your profile, choose to list a property. Tell us what it is and the price, find the address, add photos and a description, then confirm that you own the property or are allowed to list it. Listing is free and there is no commission. Title documents are optional, but listings that have them earn a "Documents checked" mark. Every listing is reviewed by our legal team before it goes live.
Payments and payouts
Payments are processed securely in the app by Paystack. HomeLands takes no commission: a buyer's payment goes straight to the owner's bank account. There are no hidden fees: every charge is shown to you before you pay.
Account and data deletion
You can delete your account in the app from the Profile screen, or request deletion by email. Full details, including what is removed and what is retained, are on the Account and Data Deletion page.
Refunds
Membership is a one-off payment and isn't refundable, except where it was charged in error or where the law requires a refund. Viewing fees, which only apply to viewings booked on older versions of the app, are refunded automatically when the owner declines or cancels, or when a confirmed video viewing in the app does not go ahead. If any other confirmed viewing with a viewing fee does not go ahead, message us and we will refund you. Everything else, including how to request a refund, is set out in our Refund Policy.
Reporting a problem or raising a dispute
If a listing looks fraudulent, someone asks you to pay outside the app, or a transaction has gone wrong, report the chat from its menu, message us, or email [email protected] with the listing or booking reference, the amount and date of any payment involved, and any screenshots. When you email, write "Dispute" in the subject line so it reaches the right team.
We acknowledge disputes within 2 business days and prioritise anything involving suspected fraud. We review the full record of the transaction: any signed listing agreement, the title documents our legal team reviewed, the booking history, the payment trail, and any chat reported to us. Where we need information from the other party we will tell you, and we aim to reach a decision within 10 business days. If a payout is still in our hands when you report a problem, we hold it while we investigate. Where we find fraud we suspend the account, remove the listings, help you pursue recovery, and report the matter to the appropriate authorities. Where a Listing Representation Agreement applies, disputes under it go to mediation before any court action.
Eligibility
HomeLands is intended for adults aged 18 and over. Use of the app is subject to our Terms of Service, Acceptable Use Policy, and Privacy Policy.
Still need help?
If your question is not covered here, send us a message above or email [email protected] and a member of the team will assist you.
HomeLands Sourcing Nigeria Limited
3B Obudu Street, Off Udi Hills, Aso Drive, Abuja, FCT, Nigeria