Need help with HomeLands? This page explains how to reach us and answers the questions we are asked most often.
Contact us
Email [email protected] from the email address on your account and describe the issue. We aim to respond within 2 business days. Please include screenshots and the listing or booking involved where relevant, as it helps us resolve things faster.
Common questions
Booking a viewing
Open a listing, tap Book a viewing, and choose a time the owner has made available. You can tour in person, or take a secure in-app video walkthrough when you cannot be there.
Listing a property
From your profile, choose to list a property, add photos and details, and submit your ownership documents. Listings are reviewed by our legal team before they go live.
Payments and payouts
Payments are processed securely in the app. When a deal closes, our commission is deducted and the balance goes to the owner. The rate is currently 5 percent, and the rate that applies to a listing is the one set out in the agreement the owner signed for it. There are no hidden fees: every charge is shown to you before you pay.
Account and data deletion
You can delete your account in the app from the Profile screen, or request deletion by email. Full details, including what is removed and what is retained, are on the Account and Data Deletion page.
Refunds
Viewing fees are refunded automatically when the owner declines or cancels, or when a confirmed viewing does not go ahead. Everything else, including how to request a refund, is set out in our Refund Policy.
Reporting a problem or raising a dispute
If a listing looks fraudulent, someone asks you to pay outside the app, or a transaction has gone wrong, email [email protected] with the listing or booking reference, the amount and date of any payment involved, and any screenshots. Write "Dispute" in the subject line so it reaches the right team.
We acknowledge disputes within 2 business days and prioritise anything involving suspected fraud. We review the full record of the transaction: the signed listing agreement, the title documents our legal team reviewed, the booking history, and the payment trail. Where we need information from the other party we will tell you, and we aim to reach a decision within 10 business days. If a payout is still in our hands when you report a problem, we hold it while we investigate. Where we find fraud we suspend the account, remove the listings, help you pursue recovery, and report the matter to the appropriate authorities. Under the Listing Representation Agreement, disputes go to mediation before any court action.
Eligibility
HomeLands is intended for adults aged 18 and over. Use of the app is subject to our Terms of Service, Acceptable Use Policy, and Privacy Policy.
Still need help?
If your question is not covered here, email [email protected] and a member of the team will assist you.
HomeLands Sourcing Nigeria Limited
3B Obudu Street, Off Udi Hills, Aso Drive, Abuja, FCT, Nigeria